A clear next step
for every problem.
Stay15 is an early product preview. Use the path below that best matches what happened.
What happens after a safety report?
Your report gets a private case reference. Statuses such as Received, Being triaged, Under review, Action recorded and Closed describe where it is in the review process.
If an account action is recorded, you may see a separate action reference and its current state. These references help you follow up without revealing another person’s identity or private review material.
Stay15 does not show restricted evidence, private messages, reviewer notes or enforcement details on this page. Reports are kept separate from product analytics.
Immediate danger: use the in-room report and block controls if you can, then contact local emergency services. Do not wait for a reply from this page.
Need a private support conversation?
Sign in to open a request, track replies and appeal a safety action.
Safety concern in a room?
Use the report or block controls on the member or message. Reports stay separate from product analytics and are linked to the room for review.
Can’t access your account?
Return to sign in and use the password reset option. If you signed up with Google, continue with the same Google account.
Questions about data or analytics?
Review what Stay15 stores and change the optional product analytics preference without affecting rooms, points or safety tools.
Read privacy details Manage analytics
Something feels broken?
Note the page, approximate time and what you expected to happen. Please do not include passwords, private messages or someone else’s identifying information in a report.